SHIPPING DICKIES

Our delivery service delivery times may vary depending on your location. See the Post Haste website for estimated postage and delivery times. All parcels require signature on delivery. If you request for your item to be left at your shipping address Dickies NZ takes no responsibility for any damage or theft that may occur.

Dickies NZ Online provides FREE shipping on all orders from $100 and up made in New Zealand. For all orders from $0-$100, Dickies Online will charge a standard national shipment fee of $7.90 to all customers purchasing products within New Zealand.

ALL OTHER COUNTRIES

International shipment fees start at $19.90.

Dickies Online shipment and delivery of orders are based on product availability, payment processing time and warehouse distribution centre processing time. Orders will be processed during normal (Auckland) business hours between Monday and Thursday 8:30am – 5:00pm and 8.30am to 2.30pm Friday.

Orders placed on the weekends and public holidays will be processed on the next business day. Please refer to your order tracking number for full details.

For any customer enquires please contact our friendly Customer Service team:

Email:online@dickiesnz.com

Office Operating Hours: Monday to Thursday 8:30am – 5:00pm and Friday 8.30 – 2.30pm

RETURNS POLICY

Dickies Online are happy to refund items that are of incorrect size, fit or item/s that are defective/damaged as a result of a manufacturing issue. To return an item that is the wrong size or fit it must be unused and in the same condition that you received it. It must also be in the original packaging with the original tags and labels still attached to the product. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund. Please note that only refunds will be enabled. No exchanges.

Original shipping costs are non-refundable.

For bundles, or part of a bundle, please email us.

FAULTY PRODUCTS

A faulty product is an item that has been received with damage or where a manufacturing fault occurs within a reasonable period following the purchase (6 Months). Products damaged as a result of normal wear and tear are not considered faulty.

SALE ITEMS

You are entitled to a refund for sale items within 30 days of purchase. Refunds will not include the cost of shipping. Sale items are not eligible for exchanges.

REFUNDS

Once your return has been received and inspected by Dickies NZ Online, we will send you a confirmation email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds will be issued using your original payment method. If you refund is approved, then it will be processed, and a credit will be applied to your original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you have not received your refund, first check your bank, PayPal or AfterPay account for payment of a Dickies NZ Online refund. Then contact your credit card company or your bank, as it may take a few days before your refund is officially posted. If you have completed all these steps and you still have not received your refund, then please contact the Dickies NZ Online Customer Service team at online@dickiesnz.com.

SHIPPING & CONTACT

To return your product first email online@dickiesnz.comwith details of your request for a refund. When returning your item include a note with your full name, order number and request for a refund. Return your item/s in the bag you received your order in using the provided return label.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.