FREE SHIPPING ON ORDERS $100 OR MORE.
SHIPPING & RETURNS
Our delivery service delivery times may vary
depending on your location. See the Post Haste
website for estimated postage and delivery times. All
parcels require signature on delivery. If you request for your item to be left
at your shipping address Dickies NZ takes no responsibility for any damage or
theft that may occur.
Dickies NZ Online provides FREE shipping on all
orders from $100 and up made in New Zealand. For all orders from $0-$100,
Dickies Online will charge a standard national shipment fee of $7.90 to all
customers purchasing products within New Zealand.
ALL OTHER COUNTRIES
International shipment fees start at $19.90.
Dickies Online shipment and delivery of orders are
based on product availability, payment processing time and warehouse
distribution centre processing time. Orders will be processed during normal
(Auckland) business hours between Monday and Thursday 8:30am – 5:00pm and
8.30am to 2.30pm Friday.
Orders placed on the weekends and public holidays
will be processed on the next business day. Please refer to your order tracking
number for full details.
For any customer enquires please contact our
friendly Customer Service team:
Office Operating Hours: Monday to Thursday 8:30am –
5:00pm and Friday 8.30 – 2.30pm
Dickies Online are happy to refund items that are
of incorrect size, fit or item/s that are defective/damaged as a result of a
manufacturing issue. To return an item that is the wrong size or fit it must be
unused and in the same condition that you received it. It must also be in the
original packaging with the original tags and labels still attached to the
product. If 30 days have gone by since your purchase, unfortunately, we cannot
offer you a refund. Please note that only refunds will be enabled. No
Original shipping costs are non-refundable.
For bundles, or part of a bundle, please email us.
A faulty product is an item that has been received
with damage or where a manufacturing fault occurs within a reasonable period
following the purchase (6 Months). Products damaged as a result of normal wear
and tear are not considered faulty.
You are entitled to a refund for sale items within
30 days of purchase. Refunds will not include the cost of shipping. Sale items
are not eligible for exchanges.
Once your return has been received and inspected by
Dickies NZ Online, we will send you a confirmation email to notify you that we
have received your returned item. We will also notify you of the approval or
rejection of your refund. Refunds will be issued using your original payment
method. If you refund is approved, then it will be processed, and a credit will
be applied to your original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you have not received your refund, first check
your bank, PayPal or AfterPay account for payment of a Dickies NZ Online
refund. Then contact your credit card company or your bank, as it may take a
few days before your refund is officially posted. If you have completed all
these steps and you still have not received your refund, then please contact
the Dickies NZ Online Customer Service team at email@example.com.
SHIPPING & CONTACT
To return your product first email firstname.lastname@example.org
details of your request for a refund. When returning your item include a note with
your full name, order number and request for a refund. Return your item/s in
the bag you received your order in using the provided return label.
Depending on where you live, the time it may take
for your exchanged product to reach you may vary.
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